What Disney ended up doing was transferring all the permissions from my active account back to my defunct account – so all I had to do was log in with my old details, and everything was there. That new account was the one getting hit with the error code. For the first year of Disney Plus in 2020, I had a different account I used for work purposes – then when my year's sub was up, I created another for my personal account, which was attached to my credit card. In short, they couldn't figure out how to stop the account from getting that error on every Disney Plus video, and I still didn't get a clear reason for the problem – though the person on the other end of the line suggested it could've been linked to the high number of devices logged in with my account.īut they did have a solution that gave me access to Disney Plus again instantly on my end, and it was surprisingly neat.ĭisney's customer service representative actually had an elegant fix for this.
They ask for your IP address, and verify you're the account holder. After they couldn't solve the problem via text chat, an actual person called me to help fix it – the whole process took 39 minutes, according to my call log.įirst, they asked me lots of really obvious questions that I tried to answer patiently: have you tried logging out of all your devices, have you tried turning your router on and off again, are you using a VPN. They were genuinely brilliant, incredibly patient and detailed.
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